Murray Horsecare
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Buying Prescription Medicines

What type of medicines do you sell?
Murray Farmcare is authorised to sell all categories of medicines. The categories are summarised as follows:
POM-V - These products are only available with a prescription from your vet and can be supplied by a registered pharmacist or veterinarian.
POM-VPS - These products can be supplied by a veterinarian, pharmacist or suitably qualified person.
NFA-VPS - These products are suitable for non-food producing animals and can be supplied by a veterinarian, pharmacist or suitably qualified person.
AVM-GSL - These are authorised veterinary medicines which have no restrictions for retailers.

What do I need to buy prescription medicines online?
For POM-V medicines such as antibiotics, you will require a written prescription from your veterinary surgeon. On receipt of this, we will be able to despatch your order. Without prescription we cannot legally supply POM-V medicines.
For POM-VPS and NFA-VPS medicines such as worming tablets, our qualified staff can prescribe and supply this type of medicine subject to confirmation that it is for the appropriate use on your animal(s) and you know how to safely use them, we will ask you to complete a short online questionnaire before purchasing these products. AVM-GSL medicines are available for general sale.

What happens next, once I have placed my order for a prescription medicine?
Once you have placed your order online and we have received your request, a member of our sales team may contact you to discuss your order. Your order will not be dispatched until we have received your written prescription in hardcopy through the post. In exceptional circumstances, you may be able to fax us your prescription with the original hardcopy following in the post. A member of staff will notify you if this is the case.

Is it legal to sell prescription medicines online?
Yes. Murray Farmcare is a UK registered pharmacy. We are registered with the General Pharmaceutical Council and our services are fully compliant with their protocols. Our registration number is 1087533 and you can confirm the registration status of any pharmacy by searching the online registers here.

Additionally the Veterinary Medicines Directorate (VMD) runs a voluntary scheme for Approved Internet Retailers. Murray Farmcare is pleased to be included in the scheme. The Approved Internet Retailer scheme ensures that online retailers are issuing animal medicines in a responsible manner. Further details of the scheme can be found on the VMD website by clicking here.

My pet is on regular medication. Can I purchase the same medication from Murray Farmcare?
Yes. Murray Farmcare can dispense all prescription medicines. If your pet requires regular medication, all you need to do is ask your vet for a written prescription which can be dispensed by a pharmacy such as Murray Farmcare. On receipt of this we will dispatch your order. This gives you the freedom to choose where you buy your pet's medicine from and what price you pay.

Do I need to pay my vet for this?
It depends on your vet. Some, although not all, may levy a charge for writing prescription. The cost may vary from vet to vet.  

Can I send a photocopy of my prescription?
No, a prescription is a legal document which requires us to receive the original document in hardcopy. Photocopies are not valid.  Prescriptions can be sent to us by:
Scanning and emailing to contactus@murrayfarmcare.co.uk.
Fax: 01387 722308 followed by the original hardcopy sent through the post.
Post: Unit 2, Irongray Park, Irongray Road, Dumfries, DG2 OHT

How long is a prescription valid for?
Prescriptions are usually valid for 6 months from the date it was issued. We cannot supply any outstanding medication after the date of expiry. Some prescriptions are valid for 28 days, however, this depends on the prescription medicine and we will notify you of this at the time we dispense it. The expiry date will also be shown on the label of the medication.

Who will dispense my prescription?
We have a team of fully trained and experienced pharmacists who dispense prescription items. Our pharmacists are registered with the Royal Pharmaceutical Society - you can check their registration status here.

Karen Cairns MRPharmS 2037297
Andrew Cairns FRPharmS 2014114

We also have a number of Suitably Qualified Persons (SQPs) who are authorised to issue POM-VPS and NFA-VPS products. You can check the registration status of our SQPs here.

Linzi Crichton QR14731
Kevin Turnbull QR90003
Robert Carruthers QR90004
Mark Hutton QR90002
Scott Brown QR12867
Matt Packham QK15389

Is it possible to speak to a pharmacist?
Yes, we have a pharmacist in charge on a daily basis at our base in Dumfries who will be happy to discuss any questions you might have concerning prescription medicines. 

How will my prescription medicine be delivered?
Deliveries will be sent by courier or by using Royal Mail which may on request be by first class, recorded on guaranteed delivery.

How do I report a side effect or adverse reaction to a medicine?
You can report a suspected adverse reaction or a side effect involving a veterinary medicine by clicking here– this will take you to the online reporting site. Suspected lack of efficacy can also be reported this way. 

The adverse reaction reporting scheme is run by the VMD and is used to collect information from veterinary professionals and the general public on suspected adverse reactions to veterinary medicines. They collect reports on both licensed and unlicensed veterinary medicines, and human medicines used to treat animals. The information that you provide can help to improve the safe and effective use of veterinary medicines.

Where can I find out more information about a veterinary medicine product?
All of the products listed on our website have a link to the relevant product characteristics sheet on the VMD website. Additionally you can search the VMD's Product Information Database by clicking here.